It’s the Co-op Calling

As a member of Eastern Illini Electric Cooperative you have access to 24/7 service from us and you can always reach someone by phone any time day or night. If you call us at 1-800-824-5102 between the hours of 7:30 a.m. and 4:00 p.m. you will hear the following recorded message:

Welcome to Eastern Ilini your local, member driven and community focused electric cooperative. We’re glad you called, and we are ready to help. This call may be recorded as part of our commitment to quality service.

Did you know you can view and pay your bill with your smart phone or computer? It’s a great way to track your electric use and even report an outage. Ask one of our Member Care Representatives about how to get started with SmartHub.

If you know your party’s extension, enter it now or choose from the following:

To make a payment with our automated system, PRESS 1,

To report a power outage, PRESS 2,

To speak with our operations group about outdoor lighting, new service construction, or to report downed power lines, PRESS 3.

For all other issues, stay on the line and a Member Care Representative will assist you.

To reach the automated system directly call 1-888-836-2352.

Anytime Monday – Friday, before 7:30 a.m. and after 4:00 p.m. and on weekends, you can speak with our after hours service who will assist you with any request.

You will receive an automated phone call from us whenever a planned outage may be needed for system maintenance. Besides receiving a phone call, we will also send you an email message.

That’s why it is so important to be sure we have a good phone number on file for you, so you don’t miss out on these important messages! We realize many members have disconnected their landlines and now use only cell phones. Email addresses also often change, so keep us informed by giving us a call at 1-800-824-5102 and confirm that your contact information is current and correct.

We encourage all Eastern Illini members to consider signing up for SmartHub. SmartHub is a convenient and easy to use on line system that provides information from your computer and smart phone.

You can view or pay your monthly electric bill and so much more! SmartHub lets you report an outage, get updated outage information, update your account or contact information, view your hourly, daily, and monthly electric use, and receive bill reminders. And, SmartHub is free!

Please be aware that Eastern Illini will never call a member and demand immediate payment of your electric bill or ask for a credit card for payment over the phone.

Several members have reported that they have received calls claiming their bills are past due and payment is due immediately. Any request to pay your bill in this way, or by wiring money is a scam and should be reported. Call us if you are suspicious of the call or have questions.