We take great pride in providing you with safe and reliable electric service. There are times, though, when our best efforts aren’t quite enough to keep your lights on.
What should you do when the power goes out?
Call 800-824-5102 to report any power outage. When you call to report an outage, please include the following information:
- Your name
- Account number
- Phone number of person at the account location
- Service address
If you depend on medical equipment for life-support, we recommend that you purchase a back-up power supply or arrange to stay with family or friends. In a major outage, we are unable to give you priority in restoring your electric service. We would, though, like to know if you have life-support equipment at your service location. Please let us know by sending us an email via our EI Help Desk, or by calling us at 800-824-5102.
During an outage, the best way to stay informed about our restoration efforts is check this website or our Facebook page.
If you use a generator during an outage, please make sure it is used safely. For your safety, and the safety of our employees, we require the use of a transfer switch when using a generator. It should be automatic, or a double-pull, double-throw type manual switch.
How do we decide how to restore power? Our goal is to restore service to the greatest number of members in the shortest amount of time. Because of the interconnected nature of an electric distribution system, we must start our work at the power source and work out toward the individual services along the system. Hazardous conditions, such as downed power lines, must be attended to quickly.These are the service restoration priorities:
- Transmission lines: High voltage lines that move bulk electricity from a generating plant to a substation or between substations.
- Substations: Substations are electrical facilities that contain equipment for switching or regulating the voltage of electricity. These lower the amount of electrical voltage from transmission lines so that the electricity can be transmitted through distribution lines.
- Main distribution lines: The 7,200-volt lines that you see along roadways.
- Tap lines: Electric feeder lines with limited capacity that run from a main distribution line and serve small numbers of consumers.
- Individual service: This is the line that runs from the pole transformer to your electric meter.