The PrePaid Advantage program is a pay-as-you-go plan that offers the opportunity to pay when you want, in the amounts you want. Instead of receiving a traditional paper bill that is generated once each month, your electric use is calculated daily. Prepay members never pay a late charge, and avoid paying large deposits.
What is the PrePaid Advantage electric rate?
The rate on the PrePaid Advantage program is identical to our regular general service rate, Rate 1. To signify participation in the PrePaid Advantage program, we call it Rate 7.
Is PrePaid Advantage the correct payment option for me?
Would it be easier for you to make weekly or biweekly payments rather than one larger payment each month? If so, PrePaid Advantage may be for you. Also, statistics indicate that prepay electricity programs help lower electric consumption due to member awareness of usage patterns. So, any member interested in monitoring his or her electric use could benefit from the PrePaid Advantage program.
What if I have already paid a deposit….can I get it back immediately?
Your current deposit will first cover your new $25 PrePaid Advantage deposit. Your remaining deposit will then be used to cover your existing electric account balance.
If your current balance due exceeds your original deposit amount, you can still switch to the PrePaid Advantage program. We will use your entire deposit balance to pay down your bill, and then work out a payment plan for the remainder.
Rest assured, our member care representatives will work with you to provide a smooth transition to the PrePaid Advantage program.
How do I make payments?
Payments can be made in several convenient ways. You can stop by our office, you can pay online via SmartHub, or you can pay by phone by calling 800-824-5102.
How much money should I keep in my PrePaid Advantage account?
That is entirely up to you! The beauty of the Prepaid Advantage program is that it fits YOUR budget. You can buy enough energy to last until payday, or you can buy enough to last several months. The choice is yours!
Will my electric service be different if I utilize PrePaid Advantage?
No. You will have the same reliable electric service you have always had. Since you will receive low balance and pending disconnect notifications prior to disconnect, you will know if you are experiencing a power outage or have just run out of money on your PrePaid Advantage account. And, if you have a power outage, our crews will still be on standby, ready to assist you. To report power outages, call us at 800-824-5102.
What if my PrePaid Advantage account balance runs low?
PrePaid Advantage is a self-managed program. You will receive a low balance notice by e-mail or telephone (or both). This will give you time to purchase power before the meter actually stops. If you do not purchase more power, the meter will stop, and the power will turn off. Once a payment is made, your power will be reconnected.
How do I make PrePaid Advantage work for me?
PrePaid Advantage works best for people who want to take control of their electric account and energy use. By monitoring your consumption on a regular basis, you will begin to notice patterns in your day-to-day use. Any variation from this pattern, such as a house guest, or a vacation, will become evident as you monitor your account. Monitoring and controlling daily use can help keep your power costs down.
Call us at 800-824-5102 or visit the EI Help Desk to request more information or to see if you are eligible for the PrePaid Advantage program!