Eastern Illini members shared with us they want to see more in-depth information about their electrical use including average temperatures compared to daily electric use. We agreed and gathered members’ thoughts and good ideas and incorporated them into a redesigned electric bill that more clearly provides the information in a concise and easy to read format.
Prior to the bill being distributed, we want to answer some upfront questions related to the bill redesign.
Why is EIEC redesigning its bill?
The last major redesign of EIEC’s bill occurred more than 20 years ago.
A minor change to the way information was reported saw modifications to the EIEC invoice six years ago, so we felt it was time for some enhancements and improvements that benefit members.
Using member feedback, we wanted to update the bill with a modern look and feel and provide useful information that is easier to find and understand.
How did Eastern Illini come up with the new bill design?
Through a series of focus groups involving members, employees, and others, we gathered feedback. The redesigned bill combines this valuable input, and industry best practices, resulting in a new bill that makes it easier to understand and manage your energy costs.
What are the key enhancements that have been made as part of the bill redesign?
• More color has been incorporated throughout the bill to improve readability and highlight important messages.
• Key information like your balance, due date, and payment options are prominently displayed. Historical data and daily electric use are prominently displayed.
• The new bill design is accessible through SmartHub, so you can pull it up on your phone, computer, or tablet wherever and whenever. We encourage you to sign up for SmartHub at www.eiec.coop.
• In-depth graphs in color will provide monthly temperature information, so you can see your daily use in comparison to average temperatures.
Will my account information change as part of the bill redesign?
No, member account information will NOT change. Your account number and meter number(s) will remain the same.
Will I still be able to pay my bill the same way?
Yes. How you pay is your choice. We offer many convenient ways to pay your electric bill. Those numerous options are still available.